FAQs
Essential queries answered concisely for user convenience and clarity.
By Neela and 1 other2 authors41 articles
- When and How to Edit Your Campaign?Edit campaigns anytime, but type is fixed. Need a different type? Create a new campaign.
- What are the effects of modifying an active discount campaign?Editing an active campaign updates your store instantly, but discount method remains fixed; other attributes are fully adjustable.
- Where are discounts displayed in my shop?By default, active discounts appear only in the cart and at checkout. However, you can configure them to be shown on additional pages.
- What should I do before uninstalling the app, especially with active discount campaigns?Uninstalling our app is hassle-free. No need to deactivate campaigns or remove code; our system handles it all smoothly.
- How Can You Maximize Discount Mixer Efficiency and Overcome Shopify Limitations?Ensure your discounts always apply - here's how to keep your promotions running smoothly.
- How can I effortlessly share discount mixer logs for support?Quickly share function logs from the Discount Mixer app to streamline troubleshooting.
- Shopify Scripts Are Being Deprecated—How Can You Migrate to Shopify Functions?Shopify Scripts are being deprecated—learn how to migrate them to Shopify Functions to keep your store’s customisations running smoothly.
- What happens when the same product is in multiple campaigns?The most recent campaign takes priority, so any overlapping products will follow the settings of the newest campaign.
- How to display the sale badge on product images instead of next to the price?Show sale badges on product images instead of next to prices. Easily customize badge position in your discount customization settings.
- How to change the order of discounted and original prices?Change how prices appear by swapping discount and original price order. Just toggle it in Sale Price Styles under widget settings.
- How can I make an existing discount code work with Discount Mixer?Learn how to resolve conflicts between Shopify discount codes and those created with Discount Mixer.
- I see the discounts on the storefront, but they’re not applying in the cart or checkout. What’s going on?Troubleshoot why discounts appear on the storefront but don’t apply at checkout or in the cart.
- How to Apply Discounts to Specific Customers?Use the "Customer filters" section which exists in every campaign type.
- How to apply discounts to POS?All discounts apply to POS by default.
- How do "Cart discount" campaigns work?These campaigns apply the discount on chosen product group if the whole cart has reached a specific value.
- How do I create and share discount links effectively?
- How can I exclude products that already have discounts?Learn how to create a smart collection of products with a compare-at price and exclude them from your Discount Mixer campaign to prevent double discounts.
- Why does Discount Mixer restrict the reuse of certain Shopify discount codes, and how can users resolve this issue?
- How to use and add custom CSS to your theme?Adding custom CSS codes to your theme.
- How to show sale percentages on the sale badge when ‘Display product discounts on all channels’ is enabled?Showing the sale percentage on badges when discounts are based on compare-at prices.
- How to create code or coupon discounts?
- How do free gift variants work in Cart Discount tiers?Add free gift variants to Cart Discount tiers. When campaigns are automatic, gifts are added to the cart once thresholds are reached. Customers who reach higher tiers receive all eligible…
- How to Control Discounted Price Display SettingsControl how discounted prices appear in your store. Adjust price order, round values, add trailing zeroes for consistent formatting, and manage currency display to ensure promotions match your theme and…
- Why isn’t the Volume discount widget displaying on product pages in Discount Mixer?
- What methods does Discount Mixer provide for creating discounts, and how are they integrated with Shopify?
- How can I configure a volume discount for X items at Y price in Discount Mixer?
- How to ensure discounts display correctly when changing Shopify themes?
- How do Discount Mixer campaigns interact with Shopify discount codes?
- Volume Discount Campaign Customization: Tiers, Sale Badges, and PreviewVolume Campaigns help you encourage customers to purchase more by offering tier-based discounts. With the new Sale Badge Customization feature, you can now control how discounts are displayed for each…
- What happens when a campaign expires?When a campaign reaches its configured end date, Discount Mixer automatically changes the campaign status to Inactive. This ensures that expired campaigns can no longer run after their scheduled end…
- Can I combine multiple discounts in one campaign?Yes. Discount Mixer allows you to combine multiple promotion types within a single campaign, enabling more advanced promotional strategies.
- How can I preview discount displays?
- How to Capture a HAR FileLearn how to generate a HAR (HTTP Archive) file to help us investigate storefront issues. This guide covers capturing network activity, exporting the HAR file, and optionally sanitising it before…
- What is the Free gift application rule in Discount based on quantity campaigns?The Free gift application rule controls which free gifts customers receive when their cart qualifies for multiple tiers in a Discount based on quantity campaign.
- How do exclusions work in a discount campaign?Use exclusions to prevent specific products from receiving a campaign discount, even when they match the campaign’s “Apply to” conditions.
- How to limit BOGO and BXGX discounts to identical variantsLearn how to require matching product variants for BOGO and BXGX discounts in Discount Mixer.
- Why can’t I activate a campaign after changing my plan?
- Why is my scheduled discount code showing as expired?Learn why a scheduled campaign may not start and how to activate it before the scheduled start time.
- How do I test a discount campaign before launch?Follow this checklist to verify a discount campaign on product pages, in the cart, at checkout, in POS, and on connected sales channels.
- How do Discount Mixer limits interact with Shopify limits?Learn how Discount Mixer plan restrictions, Shopify limits, sales-channel eligibility, and Product tag filters affect campaign activation.
- How do Discount Mixer campaigns work with Shopify Markets and multiple currencies?Learn how Discount Mixer works with Shopify Markets and multiple currencies, including Shopify setup, plan requirements, and testing.