While working with Discount Mixer, some users encounter issues where a discount code fails to apply correctly. One common cause is conflicts with duplicate discount codes created in native Shopify configurations. To fix this, remove the original code from Shopify and then update your campaign in Discount Mixer to reflect the change. Here's how you can further resolve any conflicts:
Identify Duplicate Discount Codes: Check if a discount code with the same name already exists in your Shopify native discounts.
Fix Conflicts:
Delete or rename the conflicting code in Shopify discounts.
Refresh your Discount Mixer settings by deactivating and then reactivating your campaign within the app.
If you're trying to stack a Discount Mixer code with another discount (created via Shopify or another app), it will work as long as the discounts don’t apply to the same products. In that case, Shopify treats them as combinable and applies both discounts at checkout.
Additionally, Discount Mixer allows you to configure percentage discounts with exclusions. For example, you can create a '20% off' discount to apply only to certain eligible products. Products in excluded collections will not receive the discount, ensuring precision in applying discounts.
User Tips for Managing Discounts
Plan Ahead: Before creating a discount in Discount Mixer, ensure that no duplicate codes already exist in native Shopify setups.
Test Your Configurations: Use test orders to check whether exclusions and discounts apply as expected.
Regular Updates: Periodically review your campaigns to ensure they align with your latest product collections and strategies.
If you’ve tried these steps but still aren’t seeing the expected results, please reach out to our support team — we’re happy to help troubleshoot.