While working with Discount Mixer, some users encounter issues where a discount code fails to apply correctly. One common cause is conflicts with duplicate discount codes created in native Shopify configurations. To fix this, remove the original code from Shopify and then update your campaign in Discount Mixer to reflect the change. Here's how you can further resolve any conflicts: Additionally, improper campaign setup, such as choosing the wrong campaign type, can lead to functionality issues with your discounts.
Conflicts often arise when Shopify prevents Discount Mixer from registering codes if a similar code name already exists, even when the existing Shopify code is deactivated. This restriction from Shopify ensures unique code handling but may initially seem confusing to users.
Identify Duplicate Discount Codes: Check if a discount code with the same name already exists in your Shopify native discounts.
Fix Conflicts:
Delete or rename the conflicting code in Shopify discounts.
Refresh your Discount Mixer settings by deactivating and then reactivating your campaign within the app.
Configure Your Campaign Correctly: Ensure you select the correct campaign type in Discount Mixer. For instance, choose a "Product Discount" campaign if you wish to offer product-level discounts and include free shipping by enabling the option under campaign settings. Incompatible campaign types might lead to unexpected outcomes.
If you're trying to stack a Discount Mixer code with another discount (created via Shopify or another app), it will work as long as the discounts don’t apply to the same products. In that case, Shopify treats them as combinable and applies both discounts at checkout.
Discount Mixer applies prioritization rules when multiple discounts are present: a product-level discount can combine with a cart-level discount like free shipping, but if two same-level discounts are in conflict, only the highest-value discount is applied.
Additionally, Discount Mixer allows you to configure percentage discounts with exclusions. For example, you can create a '20% off' discount to apply only to certain eligible products. Products in excluded collections will not receive the discount, ensuring precision in applying discounts.
User Tips for Managing Discounts
Plan Ahead: Before creating a discount in Discount Mixer, ensure that no duplicate codes already exist in native Shopify setups.
Test Your Configurations: Use test orders to check whether exclusions and discounts apply as expected.
Regular Updates: Periodically review your campaigns to ensure they align with your latest product collections and strategies.- Understand Campaign Types: Familiarize yourself with different campaign options in Discount Mixer, such as product discounts or cart discounts, and use the appropriate one depending on your goal.
Resolve Campaign Conflicts: Actively identify and deactivate or delete conflicting campaigns that may affect the desired discount application.
If you’ve tried these steps but still aren’t seeing the expected results, please reach out to our support team — we’re happy to help troubleshoot.